Returns

At QuickTiles, we do our best to ensure you're happy with your order.
If you're not completely satisfied, you can return your order within 14 days of receiving it.

Please make sure that the items:

• Are unopened and unused

• Are in their original packaging

• Show no signs of damage or residue (e.g., adhesive marks, dirt)

Return shipping costs are the customer's responsibility and are not covered by QuickTiles.

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How do I return an order?

• Send an email to info@thequicktiles.com with your order number and the reason for the return.

• You will then receive the return address and further instructions.

• Pack the items securely and return the parcel with tracking.

• Once we have inspected your return, we will process your refund within 5–7 business days via your original payment method.

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Exchanges

Unfortunately, direct exchanges are not possible at the moment.
If you would like a different product or design, please return the item you received and place a new order through our online store at thequicktiles.com.

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Non-returnable items

The following items are excluded from our return policy:

• Tiles that have been used or cut

• Products damaged through improper use

• Items returned after the 14-day return window

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Damaged or faulty items

Received a damaged or faulty product?
Please contact us within 5 business days of delivery at info@thequicktiles.com and send clear photos of the issue.
We’ll find a suitable solution for you.

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Important notes

During promotional periods or sales events, the processing time for returns may take longer than usual.
Thank you for your understanding and patience.